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Give us a call

There is a new verification process when you call our Contact Centre. Once you reach a Representative, we will be able to service you quicker!

Toll Free:1-866-592-2226 
International Collect: 1-416-597-0165
Monday to Sunday: 8:00 AM – 12:00 AM (EST/EDT)

Please note: Our Branches and Contact Centre will be closed on Monday, October 14 in recognition of Thanksgiving. Regular business hours resume on Tuesday, October 15.

Meridian Visa Credit Cards
Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority. 

Canada and the U.S. 1-855-341-4643
International Collect 1-647-252-9564

Mail
Meridian Credit Cards
C/O Collabria
PO Box 82029 RPO Connaught
Calgary, Alberta T2R 0X1

Meridian OneCap Credit
Meridian OneCap Credit Corp provides customized leasing and financing solutions to businesses. Contact Meridian OneCap Credit

Have a question about privacy?
Please speak to a Meridian representative at your Branch or Commercial Business Centre.

Read our Privacy Policy

Have a concern about email or text message fraud?
We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca.

Read our 100% Security Guarantee


Resolve your complaint


MeridianTM is committed to providing you with the best Member experience that we can.

If you have a complaint or concern, please follow our easy 3-step Member Complaint Handling Procedures (“MCHP”). We’ll work with you to resolve the issue as quickly as possible.


  • Step 1: Talk to your Branch, Wealth or Business Banking Representative

    You can resolve most complaints by talking to the representative you’ve been dealing with. If you aren’t satisfied with how they handle your complaint you can refer the complaint to the representative’s manager.
     
    How to contact your Branch, Wealth, or Business Banking representative
    Call your home branch directly. You can find branch contact information with our Branch Locator.
     
    Get in touch with your branch through our Contact Centre
    Call Toll Free: 1-866-592-2226. Select option 1 (request your Home Branch)
    Call International Collect: 1-416-597-0165
    Email: MeridianContactCentre@meridiancu.ca

  • Step 2: Contact your Branch Manager

    If you aren’t satisfied with how your Branch, Wealth, or Business Banking representative (or that individual's manager) handles your complaint, contact the Branch Manager.
     
    How to contact your Branch Manager
    Call your home branch directly. You can find branch contact information with our Branch Locator.
     
    Get in touch with your branch through our Contact Centre
    Call Toll Free: 1-866-592-2226. Select option 1 (request your Home Branch)
    Call International Collect: 1-416-597-0165
    Email: MeridianContactCentre@meridiancu.ca

  • Step 3: Contact Member Relations

    If your complaint has not been resolved within the first two steps of Meridian’s MCHP, please submit it in writing to the Member Relations Office. This office works closely with Members and relevant Meridian business units to investigate complaints. They are committed to helping everyone reach a fair, reasonable and transparent resolution.
     
    How to contact Member Relations
    Website: meridiancu.ca/ContactMemberRelations
    Email: yourfeedbackmatters@meridiancu.ca
               
    Mail:
    Member Relations Office
    75 Corporate Park Drive
    St. Catharines, ON L2S 3W3
     
    Once we get your complaint in writing we’ll send you an acknowledgement within two business days. If your complaint is within the Member Relations Office's mandate and has been through the first two steps of the MCHP, we’ll start a full investigation. Most investigations conclude within 4 to 6 weeks and you will get a resolution or recommendation in writing. Any recommendations are non-binding and parties are free to accept or reject them and pursue other options for resolution.
     
    Some matters fall outside of the Member Relations Office’s mandate. These include: credit granting policies or lending decisions; matters of policy such as interest rates, service fees and account closures; issues that are in litigation or have been decided by the courts; and transactions for which the Meridian’s records no longer exist (typically seven years).

  • Additional Resources

    If you want more information or are still not satisfied after receiving the Member Relations Office’s decision, the following external agencies can provide you with information and a further review of your complaint.

    Financial Services Regulatory Authority (FSRA)
    If you are not satisfied with the recommendation made by our Member Relations Office, you can refer your complaint to the FSRA, an independent external regulator for Ontario-based Financial Institutions, for further review.
     
    Telephone: 416-250-7250
    Toll free: 1-800-668-0128  
    Website: https://www.fsrao.ca/
               
    Mail:
    Financial Services Regulatory Authority
    5160 Yonge Street, 16th Floor
    Toronto, Ontario M2N 6L9


    Office of the Privacy Commissioner of Canada (OPC)
    The OPC oversees compliance with Canada's privacy laws, and you can contact them at any time with a privacy complaint.
     
    Toll-free: 1-800-282-1376
    Online Form: On the OPC website
               
    Mail:
    Office of the Privacy Commissioner of Canada
    30 Victoria Street
    Gatineau, Quebec K1A 1H3
     
    Note: Please do not include any confidential information as email correspondence is not guaranteed to be secure.