MEMBER SUPPORT

Connect with us directly or get quick answers to common questions, like what to do if you’re locked out of online banking.

Frequently asked questions

Choose how you’d like to reach us

Our team is available to answer questions, provide advice, and support you with financial goals.

A young woman in business attire stand smiling in front of a window in a corporate setting.

By phone

Toll free: 1-866-592-2226

International collect: 1-416-597-0165

Hours: Monday to Sunday: 8:00AM - 12:00AM (EST/EDT)

Send a secure message

Secure message is the most effective way for Members to ask account-related questions or inquiries involving personal financial information. Simply sign in to online or mobile banking and send us a message.

Book an appointment

Do you need advice or have questions about banking, borrowing, or investing? Book an appointment with one of our advisors at a time and location that works for you.

Temporarily unavailable. To book an appointment, please contact your local branch.

Find a branch

Resolve a complaint

If you have a complaint or a concern, please follow the 3-step process for Member complaint handling. We’ll work with you to resolve the issue as quickly as possible.

Submit a concern

Request an email

For general, non-urgent inquiries, complete the contact form and we’ll get back to you by email within 48 hours.

Request an email

Visa cardholders

Visa card support

Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority.

Canada and the U.S.: 1-877-558-3049

International collect: 1-727-570-4899

Knowledge bank

Fraud and security centre

Accessibility at Meridian

Find a branch or ATM