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Become a Member

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Contact us

Connect with us directly, or get quick answers to common questions - like what to do if you’re locked out of online banking.

Explore frequently asked questions

There are plenty of ways to get in touch with us. Here’s everything you need to find a local Meridian branch, look up business hours, get answers to your questions, or provide us with feedback. We are always here to help our Members find what they’re looking for. 

Contact us

Smiling call centre employee

Our Contact Centre representatives are available to answer questions and help you with your banking.

Toll free: 1-866-592-2226
International collect: 1-416-597-0165
Monday to Sunday: 8:00 AM – 12:00 AM (EST/EDT)

Contact us

Member Support

Book an appointment
If you’re looking for advice or you have questions about banking, borrowing, or investing, we’re here to help. Book an appointment with one of our advisors at a time and location that works for you.
Book an appointment
Find us
Looking for a branch, an ABM, a Financial Planner or a Mortgage Specialist?
Find us
Send a private message
Meridian Members can send us a secure message through online banking. It’s totally secure – perfect for account-related questions or inquiries involving your personal financial information. Just sign in and select the “Secure message” tab.
SIGN IN TO ONLINE BANKING
Resolve a complaint
We’re committed to providing the best Member experience possible. If you have a complaint or a concern, please follow the 3-step Member Complaint Handling Procedures (MCHP). We’ll work with you to resolve the issue as quickly as possible.
SUBMIT A CONCERN OR COMPLAINT
Frequently asked questions
Need an answer quickly? Visit our FAQ page for the most commonly asked questions.
Explore frequently asked questions
Compliment us
It's always nice to know that we're doing a good job! Send us a note about your positive experience with Meridian.
LEAVE US A COMPLIMENT

Meridian's Representative Rating Program


We’re committed to providing Members with a consistently great experience. To be more transparent about our service levels, we’ve introduced the Representative Rating Program.

This program gathers feedback from our Members about their interactions with Meridian Representatives, at our branches and at our Contact Centre. We’ll continue to gather feedback regularly and update these ratings every quarter.

Current rating*: 8.7 out of 10

Representative Rating Program gold star with 8.7 written in the centre



Privacy questions

If you have questions about privacy, please send us an email.

You can also call the Contact Centre or speak to a Meridian representative at a branch.

Read our privacy policy


Concerns about email or text message fraud

We'll never contact you via phone or email to ask for personal information or account details. If you’re ever concerned about "phishing" or other suspicious activity, please contact us right away at: OnlineBankingSecurity@meridiancu.ca.

Read our 100% Security Guarantee

Meridian Visa Card Support

Our dedicated Cardholder Service team is available 24 hours a day, 7 days a week, to help answer your questions whenever they arise. Your satisfaction is our priority.

Call us

Canada and the U.S. 1-877-558-3049
International Collect 1-727-570-4899